SCS - Help Topics

Miscellaneous

Where can I find the page for XXXXX ?

If for some reason you have trouble locating one of our pages, we recommend using our Site Map . It lays out the site all at once so hopefully you can spot what you're looking for quickly.
Links to the Site Map can be found at the bottom of every page.

If you're still having trouble, feel free to give us a call or Send us an EMail .

My Account

How do I create an account?

In order to create an account, click on the Signup button at the top-right corner of the page.

If your company has ordered from a Desco Industries Website before, please choose "Existing Customer" and enter your Customer Number. If you have not, please choose "New Customer". Once there, follow the process given there. The field names in red are required fields.

Do I have a customer number if I have ordered from you in the past?

If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at service@spiwestek.com or by contacting customer service at 508-485-7390.

Is my customer number my login?

No, an individual login and password are created upon registering on our site. If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.

How do I view items I have purchased in the past?

You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

From the home page, click on My Account located on the topbar menu.

Look for the Orders link under the Account Information heading. From here you will be able to search for and view your past orders,including item details.

How do I view/print an invoice?

You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account?"

From the home page, click on My Account located on the topbar menu.

Look for the Invoices link under the Financial Information heading. From here you will be able to search for and view your past invoices.

Why do I need my customer number?

Your customer number will give you access to past order history and invoices through your online account.

How do I update my company information?

You will need to be signed in to update your company information. If you need help creating an account, please see "How do I create an account?"

You will be able to update your Company Information by emailing us at service@spiwestek.com or by calling our customer service at (508-485-7390).

How do I update my personal information?

You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

From the home page, click on My Account located on the left-hand menu.

Under My account click on Contact/Billing Information.

From this screen you may edit your personal information.

Ordering

How do I place an order?

You will be able to order items at ESD Systems.com. Use the same login name and password to sign in there, and order the products from their Catalog.

How do I track or check the status of my order?

You will need to be signed in to view your orders. If you need help creating an account, please see "How do I create an account? "

From the home page, click on " My Account " located on the topbar menu.

Look for the Orders link under the Account Information heading . From here you will be able to see any pending orders.

Select the order you are looking for, and use the tracking number to track the package through the freight provider, or view the invoice you are looking for.

Where do I remit my payment(s) to?

Desco Industries
File 54769
Los Angeles, CA 90074-4769

Checks must be drawn on a US bank in US dollars.

Resources

How do I subscribe/unsubscribe from your email list?

Just send an email to unsubscribe@spiwestek.com. We honor all removal requests.

Returns

How do I check on a returned merchandise?

Please Send Us an E-mail containing your part number and serial number, or call our customer service at (508-485-7390).

How do I return an item for refund / recalibration / exchange?

All returns for calibration or credit must be approved in advance. Call or email SPI Westek for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: (909) 664-9986
By email: service@spiwestek.com

The following information must be provided in order for your request to be processed: